About the experience
What can I expect from the event?
Illusion City is a museum of wonderment. None of the elements in our collection can be described as ordinary, and many will defy your intuition and seem impossible. We have curated the finest examples from across the world, including carefully selected optical, auditory and tactile illusions, high quality magic tricks, the latest technological marvels, and even unbelievable phenomena found on the Internet. At Illusion City, experience the impossible becoming possible, first hand!
Where is the experience located?
The experience takes place at EC011, The Wharf Mall, Bluewaters Island, Dubai.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend 45-60 min at this experience.
Will food and beverage be available on site for purchase?
Unfortunately, there won't be food or beverage for purchase at this event.
Is there parking available?
There will be free parking validation for 4 hours available. Please request it at the desk before or after your visit.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
There's no defined dress code for this experience; a casual look will be fine.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (available on Google Play and the Apple App Store). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the "Tickets" section. If you don't have the app installed, you can download it for Google Play or the Apple App Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 24 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&C.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 15 minutes.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
No outside food or beverages. No weapons of any kind.
Do you offer carer tickets?
Unfortunately, no carer tickets are available for this event.
Is the experience accessible for deaf/visually impaired people?
Yes, the experience is accessible; however, certain aspects may be less optimal for guests with hearing or visual impairments.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at info@illusioncity.ae.
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers. Kids under 4 years old will be allowed in for free.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
Global illusions, 
Interactive and 
Capture surreal 
A Global Collection of Illusions
Interactive, Multi-Sensory Rooms
Iconic Photo Moments, Perfectly Captured
